Office Policies

Appointment Changes/ Cancellation

Patients may cancel or reschedule appointments through the patient portal for convenience. We kindly request at least 4 hours’ notice whenever possible to allow us to accommodate scheduling needs and offer appointment times to other patients. Missed or no-show appointments may be subject to a fee to offset the clinical time reserved for your visit.

Patients who arrive more than 15 minutes late may receive a shortened treatment session or may be required to reschedule their appointment to ensure appropriate care and consideration for all patients.

Payment Methods

We currently accept credit and debit cards, HSA/FSA cards, and cash (where applicable), as well as digital payment options offered through the patient portal.

Payment is due at the time services are rendered unless other arrangements have been made in advance. We are an out-of-network provider; therefore, all applicable deductibles and/or copayments are the patient’s responsibility and are due at the time of treatment.

Payment and Insurance

Zensation Acupuncture is an out of network provider with all major insurance companies. While we do not bill insurance directly, we work with many patients who receive reimbursement for their acupuncture treatments.

If your plan includes acupuncture benefits, we are happy to provide you with a detailed Superbill. A Superbill is an itemized receipt that includes the standardized medical codes required for you to submit a claim to your insurance carrier for possible reimbursement. Depending on your specific policy, reimbursement may be partial or full.

Because we are out of network, payment is due in full at the time of your visit. As part of using out of network benefits, we do require a card on file for any balances not covered by insurance.

Insurance coverage varies widely. Some plans have deductibles, visit limits, or restrictions on the conditions that qualify for coverage. We recommend contacting your insurance provider to confirm your acupuncture benefits and to verify that Superbills are accepted under your policy.

As a courtesy, we are happy to help verify your out of network benefits prior to starting care. Please contact us with your insurance information, and we can schedule a complimentary consultation to review your coverage and answer any questions.

Missed appointment fees

• $20.00 for Initial Acupuncture
• $20.00 for Follow Up
• $50.00 for Aesthetic Acupuncture

Privacy Policy

Your privacy is important to us. All patient records and personal health information are kept strictly confidential in compliance with applicable privacy laws. We will never share your information with third parties without your explicit consent, except as required by law.

Any information submitted through our website contact form is transmitted securely and used solely for the purpose of responding to your inquiry.